Beaverlog Tips:  Volume 47 - January 27, 2010

Deleting System Users

When a therapist or someone on your staff leaves or no longer needs access to Aeris Basic or The THERAPIST, do not delete them from the system, just make them Inactive. Deleting a user from the system would eliminate related information such as the change logs that record who changed what information in the system or who locked a particular record. Instead, you should make the user inactive. This will make it impossible for that user to log in to the program and will remove them from the list though you can see them if you check the Show Inactive Users check box.

To make a user inactive in The THERAPIST:

  1. Setup > Security > Users
  2. Highlight the user and click the Change button (or double-click the user)
  3. Go to the Options tab
  4. Remove the check from the Active user check box.

To make a user inactive in Aeris Basic:

  1. Setup > Lookup Lists > System Users
  2. Highlight the user and click the Change button (or double-click the user)
  3. Remove the check from the User is active check box.

Making users inactive instead of deleting them can save you headaches down the line if you should ever need information linked to their record.

Tip: Installing on 64-bit Vista and Windows 7

If you've been to a computer retailer lately, you may have noticed that many of the desktop computers have 64-bit processors and Windows 64-bit operating system. There are a couple of things you may need to do to make The THERAPIST run nicely on these systems and they are both done by editing the shortcut you use to run it. The shortcut may be on the Quick Launch bar or the Start Button > All Programs menu.

Right click the shortcut. This opens a small menu called context menu. On that menu, select Properties, usually the last item on the list. On the Shortcut tab, look for and click the Advanced button. Remove the check from "Run as administrator" if it is checked and click Ok to save your changes. Next, go to the Compatibility tab. Check the box that says "Run this program in compatibility mode for" then select Windows XP SP2 from the drop list. Also on the Compatibility tab, if there is a check in the box labeled "Run this program as an administrator" and it is not disabled, remove the check.

If you still have issues running on on a 64-bit version of Windows, it may not be related to Windows per se but to compatibility with some other software that is running. The most common offenders are antivirus or other anti-malware programs. The most common problem is caused by McAfee antivirus. There is a fix you can make in the McAfee system but it is hidden and can be done only by a McAfee technician. Contact McAfee technical support for more information.

Backup Errors

Technical support occasionally gets calls about errors when creating a backup. Often the error is "Internal Error -169" or "Internal Error -189". Well, there is good news and bad news about these errors. The bad news is that these errors occur when Windows won't allow you to backup to the location you have selected usually due to security settings on your computer. What makes it bad news is that Beaver Creek Software technical support cannot force Windows to allow access to that location. The good news is that it is a simple matter to change your backup options (Setup> Preferences> Backup Options in The THERAPIST) or by selecting a different location when you make the backup.

So where should you backup to? For offline backups, we suggest backing up to a flash drive (also known as thumb drives). They are small, portable, and inexpensive. For quick backups, you can use a folder you create in My Documents or in the Public Documents area of your computer. Another possibility is a folder you create directly off the "root" of your local drive. For example you can create a folder called "Quick Backups" on drive c: (c:\Quick Backups).

Send Your Favorite Aphorism

If you read the Tip of the Day when you log into The THERAPIST, you have undoubtedly noticed that, in addition to tips on using The THERAPIST, there are also some inspirational and some humorous quotes and sayings. This is your opportunity to add your wit and wisdom (related to The THERAPIST or not) to these tips. If you have a favorite quote (even if you are the originator), send it to us in an email and we'll try to include it in an upcoming release. Please let us know the author of the quote if you know it. Jokes are good too if they are short and in good taste, especially if they relate to therapists or their patients.