Beaverlog Tips:  Volume 72 - October 6, 2014

Pro 3.0.013.29 Release Available

A new release is now available for The THERAPIST Pro 3.0. Links to downloads for all of our products are available here. This update has a lot of fixes. The full list of problems corrected and other changes can be found here.

When Your Program is Locked

From time to time we get calls from customers who tell us they are getting a message that the administrator has locked the program for maintenance and they cannot log in. Sometimes they think that Beaver Creek Software is doing this remotely. Maybe that would be a good idea and something we should consider, but, no, that is not the case.

There are a few processes in The THERAPIST and Aeris Basic that require that the program be temporarily locked. One of these is when your data is being backed up. You surely wouldn't want someone trying to change a data file while it was being backed up, that just wouldn't work. So to prevent problems, the program is briefly locked to keep others from logging in. Then it is unlocked when finished. Unfortunately, sometimes something happens (such as the program crashing) that prevents it from being unlocked so the next time someone tries to login, they get the "program is locked" message. The good news is that this is not a common occurrance.

The other good news is that it's easy for you to fix. Simply log into the Administrator Utility for Aeris Basic or for The THERAPIST. Then look on the File menu where it says "Unlock Program." Click that and your program will be unlocked.

To find the Administrator Utility in Windows 7 and earlier, click on the Windows Start button and select either Programs or All Programs. Look for "Beaver Creek Software" (it may be at the bottom so check all the way down), then find the sub-menu for Aeris Basic or for The THERAPIST. On that sub-menu there should be an entry for the Administrator Utility.

In Windows 8, it's not so easy. From the Windows home screen (the one with the colorful tiles), right-click in a blank area away from all tiles. You should get a popup on the bottom with a button labeled "All Apps". Click it to get to your Windows 8 Start menu. It is almost always wider than one screen so you may have to scroll to the right to see more. When you do, look for a heading named "Beaver Creek Software" then look for the Administrator Utililty below it.

Windows 8.1 makes it a little easier. On the Windows screen with the colorful tiles, move your mouse toward the bottom left. A button should appear that looks like a down arrow inside a circle. That is the new Start button. Click it and it takes you to a Start menu that, once again, is usually too wide to fit on one screen. Scroll to the right just like in Windows 8 to find the "Beaver Creek Software" heading and the Administrator Utility.

Reinstalling on a New Computer

We have some step-by-step instructions for what to do when you get a new computer or even when you have to reinstall on the same computer due to a hardware failure or if you reinstall or upgrade Windows. The instructions are in the form of 2-page documents with pictures to help you through the process. These documents are available for download now or whenever you need them.

The THERAPIST Pro
http://www.beaverlog.com/therapist/pro_support/P25006_Reinstalling_The_THERAPIST_Pro.pdf

The THERAPIST EZ
http://www.beaverlog.com/therapist/ez_support/E25005_Reinstalling_The_THEAPIST_EZ.pdf

Aeris Basic
http://www.aerismed.com/support/basic/A01003_Reinstalling_Aeris_Basic.pdf