Reinstalling The THERAPIST
In general, you should never need to reinstall The THERAPIST. The
problems created by reinstalling almost always outweigh the perceived
benefit. However, there are a few situations where it might be necessary.
- Your computer had a virus
- You have reformatted your hard disk
- Your hard disk drive died
- You replace your computer
- You are instructed to do so by technical support
Reinstalling because you are getting an error is seldom a good reason
There are both technical and license issues that must be considered when
reinstalling on the same computer or installing The THERAPIST on
another computer. Your license agreement
allows you to run the program on one computer. If you want to run it on
multiple computers, you will have to purchase additional installation
licenses. If you are merely replacing one computer for another, there
is not charge. Contact customer service at (800) 895-3344 for assistance.
When data backed up from one installation is restored to another, the
program will sense this and will ask for a code to synchronize the two
installations. You have ten days to obtain the code for the second computer
before the program refuses to run. If you need a synchronization code,
contact customer service.
If you absolutely must reinstall The THERAPIST, following these
instructions will make the process easier.
||Do an offline backup of both your practice and global
data on the existing computer. If this is not possible, you may lose
data, at lease data entered since your last complete backup.
||Install The THERAPIST from your latest installation
CD. DO NOT RUN THE PROGRAM YET!
||Download tha latest release of the program from our
web site and run the downloaded update installation program to bring
your installation to the latest maintenance release. If you are running
The THERAPIST on mutiple computers, be sure to update all of
your computers with the same version.
Unless you are reinstalling over an existing copy
of The THERAPIST with the data already in place, restore your
data using the separate backup and restore program. This is accessible
Start > Programs > The THERAPIST > Backup
Restore your global data to the new installation. Then restore
your practice data. Be sure to do the global data first.
||Run The THERAPIST. It may ask for a synchronization
code. Call the customer service at (800) 895-3344 for your code.
Print and send a registration form from the new
installation. To print the form, go to:
Setup > Preferences > Program Preferences >
Registered Owner tab
Press the Print Registration Form button.
You can mail the form or fax it to (541) 752-5221.